Harvesting Transparency with Location Intelligence
Today government agencies at all levels are challenged with severe resource limitation, yet they are required to foster the quality of service they offer to their respective communities. The global financial crisis made it even more difficult for state and local governments that can no longer afford to continue business as usual when it comes to serving and engaging their communities. Citizens today expect and demand more from their government. This means more collaboration and better services, which usually translate into more spending for government. For example, call centers that allow citizens to connect with their local government regarding important issues in their communities have proven costly.
This caused both businesses and governments to rethink their strategies for effectively managing customers’ and citizens’ relationships. It has also led to a shift in the way these organizations leverage the data and resources they have such as location assets for everyday collaboration and communication among stakeholders. This offered an effective alternative strategy that many agencies adopted to eliminate these additional costs by taking advantage of their location intelligence and web services capabilities. Using online solutions can not only save money and resources, but it also can bolster government reach. Having online data centers and easy to use and navigate mapping solutions that show community assents and allow citizens to view and interact with them tends to reduce pressure on call centers and reduce cost, on one hand, and boost transparency and accountability on the other.
Making critical community data readily accessible through web browsers can take citizens participation and collaboration to a whole new level. Legitimate bidirectional feedback can be obtained about planning and infrastructure proposals, which can inform future planning decisions and priorities. Moreover, the flexibility and availability of these online services makes it easy for people to access them anytime, anywhere, and everywhere.
There any numerous examples which illustrate how these cutting-edge location intelligence technology advancements can empower government agencies and help them foster their transparency, collaboration, and accountability, while save resources at the same time. Many local, state and federal government agencies were successful in achieving cost efficiencies and improving service delivery by making the information related to properties, locations and other community assets more accessible. By utilizing the power of simple, accessible and rich mapping solutions, governments can create a range of new applications that support business processes and service delivery, harnessing the power of location information to provide better services to the public.
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