Franklin Electric Announces New Leadership Roles within its Groundwater Distribution Organization
Fort Wayne, IN – April 2023 – Franklin Electric Co., Inc. (NASDAQ: FELE) is pleased to announce personnel moves and promotions within its Groundwater Distribution organization. The changes will assure the team continues to push its world-class customer service and support offerings to the next level.
In-field changes include realigning the organization’s business units into four regions, providing more targeted support. The newly appointed Senior Business Unit Managers in each respective region offer a combined 60+ years of in-field experience:
- West Region: Derek Berube
- Central Region: Darol Hayse
- East Region: Jim Sacriponte
- Canada: Jeff McCracken
“These gentlemen bring a wealth of industry experience and strong sales management to continue to position our team for success,” said Andrew Schwarze, Senior Business Unit Director for Groundwater Distribution. “All four have spent much of their careers working in the field alongside groundwater customers, with many serving as Territory Managers, Area Managers and Regional Managers before moving into these realigned and senior leadership roles.”
In addition to the in-field changes, Franklin Electric is enhancing its customer service and support with the promotion of Jennifer Ford to Associate Manager of Customer Success. In her new role, Ford will spearhead the customer success team focused on the groundwater industry. She has eight years of customer service and sales experience at Franklin Electric, including working most recently as an Account Manager.
“Jennifer is a shining example of what it means to put the customer first,” said Schwarze. “Her teamwork and leadership mindset drive her to transform potential challenges into opportunities for improvement. Thanks to her contributions we’ve been able to implement new practices that deliver improved service for our customers.”
These changes further represent Franklin Electric’s focus on serving the needs of its customers beyond the pump. Customers will continue to have access to the company’s extensive network of Field Service Engineers located throughout the United States and Canada to assist them with on-site troubleshooting, training and other service needs. Support is also always available over the phone or via email by contacting the company’s Technical Support Team, which offers decades of collective industry experience (1-800-348-2420 or [email protected]).
About Franklin Electric
Franklin Electric is a global leader in the production and marketing of systems and components for the movement of water and fuel. Recognized as a technical leader in its products and services, Franklin Electric serves customers around the world in residential, commercial, agricultural, industrial, municipal, and fueling applications. Franklin Electric is proud to be named in Newsweek’s lists of America’s Most Responsible Companies and Most Trusted Companies for 2022.
Photo Caption: Left to right, Derek Berube, Senior Business Unit Manager – West; Jeff McCracken, Senior Business Unit Manager – West; Jennifer Ford, Associate Customer Success Manager; Jim Sacriponte, Senior Business Unit Manager – East; Darol Hayse, Senior Business Unit Manager – Central; Andrew Schwarze, Senior Business Unit Director – Groundwater.
