Electric Safety Authority Enhances Service Delivery with Location-based Solutions
DMTI Spatial Inc. (DMTI), Canada’s leading provider of Location Intelligence solutions, today announced a multi-year agreement with the Electrical Safety Authority (ESA). ESA will continue to use DMTI’s Location Hub to power an online tool that uses location data to help users find local licensed electrical contractors. In addition, DMTI’s services will be used to support ESA call centre operations resulting in an enhanced measure of customer service overall.
“It is critical that ESA provide public access to licensed electrical contractors, and that ESA inspectors can easily locate work sites,” said Bohdan Baluta, Director of Information Technology at Electrical Safety Authority. “DMTI helps us do this with accurate, location-based solutions that offer consumers a choice of licensed contractors, and allow inspectors to plan routes that will maximize the number of inspections they are able to perform.”
DMTI developed a custom front-end for its Location Hub solution, enabling the public to search for licensed electrical contractors in the right community. For those Ontarians without internet access — including anyone experiencing an electrical failure — ESA’s call centre can provide the information over the phone. DMTI also designed and built a mapping interface for ESA’s call centre application so that call centre representatives can now assign inspectors according to location. The system uses GPS coordinates (longitude and latitude) which are passed to ESA’s internal SAP system to schedule inspectors, who ensure the work completed by the electrical contractors adheres to the standards as prescribed by the Ontario Electric Safety Code (OESC).
“DMTI has helped ESA enhance their customer service through improved capabilities and more efficient use of personnel,” said Phil Kaszuba, Vice President and General Manager at DMTI Spatial.
Location Hub Portal is a SaaS-based service that validates and corrects Canadian addresses for complete accuracy. It also assigns geographic coordinates to allow addresses to be placed on a map with high precision. The service reviews and compares users’ uploaded proprietary address data against DMTI’s comprehensive national database.
DMTI has been providing industry leading enterprise Location Intelligence solutions for more than a decade to Global 2000 companies and government agencies. DMTI’s world-class Location Hub platform uniquely identifies, validates and maintains a universe of location-based data. DMTI is the creator of market leading Mapping Solutions and maintains the gold standard for GIS location-based data in Canada.
ABOUT Electrical Safety Authority
The Electrical Safety Authority’s (ESA) role is to enhance public electrical safety in Ontario. As a delegated administrative authority acting on behalf of the Government of Ontario, ESA is responsible for administering specific regulations related to the Ontario Electrical Safety Code, the licensing of Electrical Contractors and Master Electricians, electricity distribution system safety, and electrical product safety. ESA works extensively with stakeholders throughout the province on education, training and promotion to foster electrical safety across the province. More information on the Electrical Safety Authority can be found on its website, www.esasafe.com, through Twitter @HomeandSafety and on Facebook at www.facebook.com/ElectricalSafetyAuthority