Workplace Reimagined: COVID-19 Reshapes the Modern Office Experience
Architects, businesses and real estate professionals are evaluating long-term impacts from the pandemic shutdown—and some have developed new concepts and designs for the post-recovery office.
The American workplace has experienced more rapid, dramatic shifts in 2020 than it ever has before. But the real impact of COVID-19 on how millions of people work—and how they plug into a modern office—is still developing, say architects and real estate professionals who are not only navigating vast changes in their own businesses but also helping their forward-thinking clients plan for a post-pandemic world.
The wholesale move to remote working in response to the crisis has quickly changed habits, exposed weaknesses and opened new opportunities for the work environment, say experts at Montroy DeMarco Architecture (MDA), Urbahn Architects and Denham Wolf Real Estate Services. And it’s forcing these professionals to assess the long-term implications for critical variables such as space utilization, technology, leases, operating costs and corporate culture.
The immediate jolt came from what’s essentially a large-scale remote-working experiment—one that so far has worked, says Daniel Montroy, AIA, partner at MDA and its affiliated interior design firm Montroy Andersen DeMarco (MADGI).
“I’ve joked that I don’t know if we’re coming back to the office,” he says. “A lot of what businesses do is outdated, and it’s led to thinking about what are the things you can do remotely, and how you might design an office that works best in that environment. The landscape is changing, and we’re trying to imagine what it will look like in the short- and long-term.”
This is new territory for a lot of businesses, and for many it’s shaking up normal routines, says Paul G. Wolf, co-president at Denham Wolf. “For organizations that had not fully explored remote work, this pandemic forced the issue,” he says. “We are all seeing firsthand the incompatibilities between remote work and our existing systems, operations and culture—and companies are accelerating their capacity to overcome them. For many organizations, remote work in some form will become a more-practical option.”
An important initial step has been to minimize the severity of these abrupt changes by maintaining normal interaction, says Rafael Stein, AIA, who is principal at Urbahn Architects. “We are very intentionally endeavoring to maintain our office culture as that goes to the heart of who we are, how we work, and what we design for our clients and society at large,” he says. “Our work is organized much the same way it always was, but we are having more scheduled communications.”
Some organizations are mapping out what their future space templates will be, usually mixing more remote working with redesigned offices that serve as a central hub for resources, culture and in-person collaboration, according to Steven Andersen, partner at MADGI.
“An office space allows for collaboration, head-down work, creative work and production work not always available in a work-from-home environment,” he says. “We see flexibility in design and policies. More companies will adapt after realizing that working from home can succeed.”
Space Utilization Redefined
The post-pandemic world may bring sweeping change to commercial real estate, spurred by new thinking around how work gets done and how space gets used. According to Andersen, a prime spark for such ideas is a basic calculation: more remote working translating into less office space leased.
“If they begin to stagger their work-from-home days amongst employees, they will be able to presumably cut down on the size of office space required,” he adds. “Alternatively, some companies might opt to maintain the current size of their office real estate but use it to provide fewer onsite employees with more ‘elbow room.’”
Many new layouts may involve less density, creating more space between individual workspaces to acknowledge the need at times for greater social distancing, adds Andersen.
An uptick in remote work and a reorientation of office layouts will also catalyze the need for more-flexible formats, including the transformation of private workspaces into ones that multiple employees can share. “When partially or fully remote staff members do come into the office, some of them will be using non-dedicated space for their work,” notes Wolf.
The office also will become the main hub for in-person meetings and group interaction, requiring substantial space for conference rooms, conversation hubs and flexible private areas of all sizes. “The physical workplace will become dedicated to team collaboration and creative work,” says Montroy.
The new workplace will also retain a key role as repository for an organization’s physical assets, such as documents, storage, equipment and technology infrastructure. “It’s not appropriate to expect we’ll store that in someone’s basement,” says Montroy.
Versatility, Functionality and Technology
New office designs are already incorporating more features that elevate hygiene and employee safety, and this trend will continue. “Technology- and equipment-wise, offices will likely see more hands-free and easy-to-disinfect fixtures and materials, such as self-opening doors and non-porous surfaces,” predicts Montroy.
Workplaces reconfigured to accommodate remote working may also require communications technology upgrades. Offices may need conference rooms better equipped for advanced networking and video conferencing as well as new digital interaction tools. “You may regularly need to host 50-person video calls,” says Montroy.
In some cases, that may mean real estate owners add new amenities for use by multiple office tenants. “Since not all tenants will require a large, high-tech meeting space every day, access to such shared space may be increasingly requested of landlords,” explains Wolf.
Tech upgrades must also envision greater support for remote workers. “The majority of employees have been shown to work efficiently from home,” Andersen says. “To continue this trend, companies will have to develop new management procedures to track, complete, and assign tasks to individuals and teams. They will also need to invest in new software and Virtual Private Network (VPN) systems for faster and better-quality data connections and to provide employees with access to shared documents.”
The vast remote working experiment of 2020 has created new flows of information and conversation among employees. Organizations are learning in real time about the benefits and pitfalls of offices with heavy remote-working usage.
“Just like Urbahn, other organizations are likely holding more meetings than back in the days of physically being in the office, when some communication took place informally and unscheduled,” says Stein. “A successful switch to online meetings requires not only a technological response, but also training and sharing of knowledge about the most-effective ways to conduct and participate in video meetings.”
Montroy sees benefits from expanding remote work and using technology for intra-company interactions. “Communication is now more frequent and in some ways better,” he observes. “Efficiency for ‘head-down’ work has increased. This experience of a virtual workplace has been in many ways positive, and the lessons learned will create new opportunities for businesses and designers.”
There are also snags and other issues to resolve, however, to make remote working more efficient and productive. One area is ensuring that the technology at employees’ homes is compatible and up to the required tasks.
“Troubleshooting the issues of 60 different people, each with their own hardware issues, internet issues and technological sophistication, is very difficult because there are so many variables,” says Stein. “Making sure we have the appropriate conference/chat/collaboration software, and that all the right people have them and know how to use them, is important.”
Another key issue is understanding how remote working affects meetings and other interaction, explains Stein. “Video conferences are inherently more strenuous than physical meetings, because they must be much more structured, and often take more time than a physical meeting to cover the same content,” he says. “Meetings need to be rigorously moderated, but that also means that it is harder to have the important and very human chatter that helps to break up the tension in a meeting, or sometimes in fact leads to important ideas that you might not have explored in a highly structured meeting.”
For disciplines such as architecture that are very visual, it can also be frustrating to translate ideas remotely or to spontaneously sketch a new concept remotely. “We are still working on technology and procedure workarounds,” adds Stein.
Leases and Costs
The post-pandemic era also may usher in new thinking about underused spaces, with tenants possibly seeking greater flexibility for subleasing or desk licensing. “The next time a tenant is faced with a lease expiration, the organization may have different priorities for their lease terms,” adds Wolf.
Real estate owners also must consider the possibility of reduced demand for square footage. “Companies may need less space as they reconfigure for efficiency and an office culture that accepts remote work on a larger scale,” says Andersen. Owners may see that trend mitigated where businesses decide to give employees more room. “In some cases, companies might decide to reverse the long-running trend of densification in order to provide more distance between employees,” adds Montroy.
More-efficient office layouts also may mean fewer dedicated amenities for each tenant. “Many tenants already share restrooms, and they may become more interested in sharing pantries, meeting space, mail rooms, production space and more,” predicts Wolf. Given the nature of the pandemic, tenants may also increasingly ask for assurances around common-area sanitization, air filtration and other protections related to contagion.
Landlords also may find themselves negotiating more frequently with groups of tenants together as some organizations may explore full co-location with peer outfits. “Many such moves will be cost-driven,” says Wolf. “Organizations are now facing even more pressure to reduce their occupancy costs as the pandemic has negatively impacted revenue generation for almost every industry.”
Emphasizing Corporate Culture
Organizations forging workplace changes in the heat of this crisis must continue to mind their office ethos. “We believe that mission should always lead,” says Wolf. “When making changes to company policy—office layout or otherwise—the primary drivers of decision need to be mission, culture and corporate values.”
An uptick in remote work and a reorientation of office layouts will also catalyze the need for more-flexible formats, including the transformation of private workspaces into ones that multiple employees can share. When partially or fully remote staff members do come into the office, some of them will be using non-dedicated space for their work. (Peter Dressel/Wilk Marketing Communications)
And organizations should remember there are tools to preserve culture in the interim, with Urbahn using methods such as daily email updates, random check-in calls with employees, group continuing-education sessions and virtual social events.
“When we all worked in the office together, we could just say ‘hi’ to someone, whether we worked with that person on a daily basis or not,” says Stein. “We are trying to help maintain a sense of community.”